Fulfilment Director

Omnichannel operator looking to appoint an Fulfilment Director in their Distribution Centre. This role will require relocation to the Netherlands.

The Role

• Leading and engaging with Team Leaders and staff to achieve the highest possible levels of performance in dispatching orders.
• Completing tasks by a deadline.
• Setting direction to keep all members of the team fully aware of all activity within the department and wider business.
• Resilience and dedication; to enable business to meet peak demand at the busiest times of the year.
• Analysing and interpreting how to improve performance in ecommerce operation.
• Identifying and feeding back quality issues to line manager and buying teams.
• Planning for peak workloads through diligent scheduling and forecasting.
• Ensuring correct products are selected and sent out, with attention to detail in dispatching orders.
• Recruiting roles and managing performance and development.
• Adhering to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
• Visible leadership presence on the warehouse floor, to ensure a quality service is delivered
• Identifying potential out-of-stock issues and communicating back to line manager and colleagues.
• Monitoring and reviewing results and evolving processes accordingly.
• Providing feedback to buying, merchandising and ecommerce teams, with any improvements that could be made to products, services, or procedures.

Experience

• Demonstrable experience in a similar omnichannel role.
• Previous experience managing a team in an ecommerce environment (or similar role).
• Experience streamlining of supply chain/product journey and increasing efficiencies
• Strives for operational excellence and sets your teams high standards.
• Engaging and coaching style.
• Numerate and literate.
• Good at solving problems.
• Well organized and focused.
• Good communication skills.

To be successful in the process you will likely come from a leading omnichannel retailer with strong attributes in supply chain.